(ˈak tiv / ˈem pə thē) (n.) –
The accurate and sensitive understanding of a client’s needs, pressures and priorities which ultimately guides decisions, behaviors and interactions.
one-mindedness, compassion, connection, thoughtfulness, compatibility
“Just once I want them to put themselves in my shoes and understand what I’m going through. I’ve got the CEO and the rest of the executive team breathing down my neck, and they treat everything like it’s ‘just another case.’ I need them to act with an ownership mentality and a sense of urgency.”
Self-Absorbed or Listener?
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