Active Empathy - Buchanan Ingersoll & Rooney | Know Partnership Active Empathy - Buchanan Ingersoll & Rooney | Know Partnership

Active Empathy

Active Empathy

(ˈak tiv / ˈem pə thē) (n.) –

The accurate and sensitive understanding of a client’s needs, pressures and priorities which ultimately guides decisions, behaviors and interactions.

Synonyms

one-mindedness, compassion, connection, thoughtfulness, compatibility

Sound Familiar?

“Just once I want them to put themselves in my shoes and understand what I’m going through. I’ve got the CEO and the rest of the executive team breathing down my neck, and they treat everything like it’s ‘just another case.’ I need them to act with an ownership mentality and a sense of urgency.”

Self-Absorbed or Listener?

How does your law firm stack up? Complete the four-point Active Empathy rating scale below. Submit your email address and we will send you the survey results after they are compiled.